STANDARD ORDERS

Once an order is placed with kismet + sage, it will be processed within 2 business days.

Any order placed on weekends or holidays will be processed on the following business day. We ship Monday - Friday, 52 weeks out of the year.

Orders over $125 qualify for FREE economy shipping! Yay!!!

Economy shipping may take anywhere from 5-12 shipping days depending on your location and the carrier.

Expedited order over $125 don't ship for free.

Orders over $125 requiring expedited shipping incur additional fees, which are calculated and displayed at checkout if selected.
Expedited orders over $125 don't ship for free.

kismet + sage strives to ship all orders as quickly as possible.

Please Note: Processing delays may occur during major holiday's like Christmas.

Delays may occur during sale promotions and events such as Black Friday.

In the event of inclement weather in the Dallas/Fort Worth area, shipping delays may occur. 

Shipping delays may also occur if there is inclement weather in your area. 

You will be notified via the email address you provided at checkout if there is a delay in shipping due to weather in the Dallas/Fort Worth area. 

OVERNIGHT + EXPEDITED ORDERS

Orders must be placed by 11:00 am CST to ensure shipment the same business day.
Orders placed after 11:00 am CST will be shipped the next business day.
Orders placed on weekends (Saturday and Sunday) will be shipped on Monday.
Orders placed on holidays will be processed on the next business day.

At this time, we cannot offer expedited or overnight deliveries to PO Boxes.

All standard, expedited, or overnight shipping costs will be non-refundable.


WRONG ADDRESS DISCLAIMER

It is the responsibility of the customer to make sure that the shipping address is entered correctly upon checkout.

If you've accidentally entered the wrong shipping address, please contact kismet + sage as soon as possible so we can try to update our system.

We do understand that mistakes are made and we will do our best to make the change, however we cannot guarantee that we will be able to do so.

Please Note: In the event that you've entered an incorrect shipping address or your package is deemed undeliverable,
the package will be returned to us. Unfortunately, carriers can take up to 2 months for items to be sent back to the originating location.
Should you wish to have item(s) resent to you, you will be responsible for the cost of resending the new package as well as the cost of the return to sender fee.

CARRIER DELAYS

Once your package has been handed off to the carrier, kismet + sage is not responsible for shipping delays, including but not limited to:

Inclement weather

Carrier staffing shortages

Union strikes or labor disruptions

Misrouting or logistical errors by the carrier

Customs or import delays (if applicable)

Seasonal surges (holidays, major sale periods)

“In transit” or “arriving late” scans

Delivery attempts marked as failed

We don’t have control over the carrier’s operations, but we’re always happy to help point you in the right direction or provide tracking details so you can follow up with the carrier directly.